Customer Service support@snhomee.com





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All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
Easy Return | 100% Worry-Free Shopping
We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
This upholstered bed frame features a 89.5" extra-wide headboard, soft velvet fabric, and elegant button-tufted details for a more refined, hotel-inspired bedroom look.
Soft-Touch Comfort with Convenient Headboard Storage
Wrapped in premium velvet fabric and filled with high-density sponge, the headboard offers a soft, supportive surface for sitting up in bed. Whether you're reading, scrolling, or simply relaxing at the end of the day, it adds both comfort and visual richness to the room. A built-in open storage shelf along the headboard keeps small essentials like books, glasses, or décor within easy reach, adding convenience without disrupting the clean look of the bed.
LED Lighting and Charging Built into the Headboard
The headboard is designed not only for style, but also for modern everyday functionality. An integrated LED light strip offers 20 static modes and 20 dynamic modes, making it easy to create a softer nighttime glow or a more personalized bedroom atmosphere. Built into the headboard shelf is a convenient charging station with 1 USB port and 1 Type-C port, so phones, tablets, and other devices can stay powered while resting close at hand.

At the foot of the bed, two large storage drawers provide practical space for extra bedding, seasonal clothing, or other everyday items you want tucked away. Each drawer is fitted with four smooth-rolling wheels, making it easier to pull out and slide back in. This hidden storage design helps keep the bedroom looking cleaner, calmer, and more organized.

Built with a durable metal frame and reinforced center support legs, this upholstered platform bed delivers reliable strength and stability for everyday use. The sturdy support system holds up to 800 lbs, helping reduce movement while creating a more secure and comfortable sleep experience. The solid structure is designed to support your mattress well without the need for a box spring.

Assembly is made simple with clearly labeled parts, detailed instructions, and the necessary tools included in the box. The step-by-step setup process is designed to be straightforward and efficient, helping you put the bed together with less hassle.
We stand behind our craftsmanship with a comprehensive 3-year warranty. Our dedicated support team is available 24/5 to assist with installation guidance or product inquiries, ensuring your long-term satisfaction.
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
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