Customer Service support@snhomee.com
Delivered in 3 to 8 working days.
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We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
Tired of shoes cluttering your hallway? This wooden shoe rack measures 39.4"W x 11.9"D x 41.4"H and features a sturdy metal frame that can accommodate up to 24 pairs of shoes. It’s a perfect solution for organizing footwear in compact spaces and keeping your entryway neat and tidy. Ideal for narrow entrances, hallways, foyers, closets, mudrooms, living rooms, bedrooms, apartments, and dorms.
Unlike typical entryway shoe racks, our industrial-style shoe organizer combines a robust metal grid frame with a solid wooden board for enhanced strength and durability. Whether fully loaded or lightly used, this rustic shoe rack maintains excellent weight-bearing capacity. Plus, it features four adjustable feet to ensure stability on uneven floors while preventing scratches on your flooring.
The wooden top shelf offers a convenient spot for placing bags, hats, keys, or decorative items, while the raised edges help keep fragile pieces like glass vases and ceramics secure. Designed with two tall compartments (13.9 inches high), it easily accommodates high boots or rain boots. Additionally, four rows of hanging side pockets provide extra storage for slippers, wallets, shoe covers, umbrellas, sock pouches, and more.
This sturdy shoe rack features adjustable shelves to fit your needs. If you own several pairs of boots, simply remove two tiers to create extra vertical space—perfect for storing taller footwear with ease.
Setting up this freestanding shoe rack is quick and easy. With its straightforward design and clear instructions, you’ll have it assembled in no time—ready to kick off your ultimate shoe organization mission!
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
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