Customer Service support@snhomee.com





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Get 10% off orders over $500
Get $10 off orders over $200
No-Hassle 100% Money-Back Guarantee!
We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
Dimensions:
Choose the perfect size for your space, with each size designed to provide optimal comfort and fit for any bedroom.
Spacious & Multi-Tier Storage Headboard
Designed to blend luxury with functionality, this velvet upholstered bed frame features a thoughtfully crafted multi-tier storage headboard with built-in storage shelves. The layered design offers convenient space for books, décor, glasses, or nighttime essentials—keeping everything within easy reach while enhancing your bedroom’s visual depth.

Built for modern living, the headboard includes a built-in charging station to power phones, tablets, and bedside devices effortlessly. Customizable LED lighting adds ambient warmth and atmosphere, allowing you to create a relaxing nighttime setting or a soft glow for late-evening routines.

Wrapped in soft velvet fabric, the vertical channel tufted headboard delivers both visual elegance and supportive comfort. The plush upholstery creates a cozy backdrop for reading or lounging while adding a sophisticated statement to any bedroom style.
Engineered for durability and quiet performance, the reinforced wooden slat system provides dependable mattress support without the need for a box spring. Weight capacity varies by size:
Full: Supports up to 700 lbs
Queen: Supports up to 800 lbs
King: Supports up to 1000 lbs
Non-slip foot pads enhance stability while minimizing unwanted movement or sound.

The raised platform structure creates generous under-bed clearance—ideal for storage bins or robotic vacuum access. Clear instructions and included hardware make assembly straightforward and efficient.
Every Snhomee bed frame is backed by a 3-year warranty that reflects our confidence in long-term craftsmanship. Enjoy free shipping and reliable support from our professional service team, available 24/5 to assist with installation guidance, product questions, and post-purchase care—so you can rest easy from day one.
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
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