Customer Service support@snhomee.com





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All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
Easy Return | 100% Worry-Free Shopping
We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
Choose the perfect size for your space, with each size designed to provide optimal comfort and fit for any bedroom.

Beige offers a warm, soft look—perfect for bright, cozy spaces.
Grey delivers a clean, modern feel—ideal for neutral or contemporary bedrooms.

Designed for both comfort and flexibility, the adjustable velvet headboard offers two height options from 42.5" to 44.5" to better match different mattress thicknesses. It works well with 10"–14" mattresses, helping create a more balanced look while providing supportive comfort for reading, watching TV, or relaxing in bed. The soft velvet upholstery and sculptural panel design also add a refined, elevated feel to the bedroom.

Designed for modern convenience, this smart headboard combines built-in LED lighting, charging ports, and hidden storage in one streamlined design. The soft ambient light adds a cozy bedroom atmosphere at night, while the integrated charging keeps your phone or tablet within easy reach. Hidden storage also helps organize books, glasses, remotes, and other small essentials, keeping your bedside area neat and functional.

Built for lasting support, this platform bed frame features a reinforced metal structure with 12 support slats for Full/Queen and 14 support slats for King to promote even weight distribution and reliable stability. EVA mute strips help reduce friction and noise, while the anti-slip design keeps the mattress securely in place. The result is a sturdy, quiet foundation designed for restful sleep night after night.

The bed frame comes with clear instructions, labeled parts, and necessary hardware to make setup more straightforward. It is also backed by a 3-year warranty and responsive customer support, giving you added confidence before and after purchase.
| Brand |
Snhomee |
|
Product Dimensions
|
Full (80.7"L x56.9" W x 42.5"H) |
|
Color |
Grey/Beige |
|
Load Capacity |
881LBS |
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
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