Customer Service support@snhomee.com
Delivered in 3 to 8 working days.
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We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
This mobile clothes rack for dorm transfers combines heavy-duty strength with large-capacity organization. Built from 1.5mm thick chrome-plated steel, it supports up to 630 lbs of clothing, shoes, or accessories without wobbling.
Width Expands (51"–75") to Hang More. Slide the crossbar outward to instantly create extra hanging room for coats, shirts, hats, or bags when your wardrobe grows; slide it back in for tight hallways, closets, or seasonal downsizing—no heavy tools, just an easy hand adjustment.
Height Raises (58"–68") to Clear Long Garments. Lift the rail to keep long coats, dresses, or dusters from brushing the floor; lower it for everyday tops, kids’ clothes, or to fit under shelves. Smooth, user-friendly adjustment lets you switch anytime as seasons change.
This rack integrates multiple storage features in one frame. The sturdy mesh shelf holds shoes, boxes, or bags without sagging, while the side scarf/tie racks keep accessories like scarves, ties, and belts neatly organized. Together, they help eliminate clutter and create a clean, organized bedroom or closet space.
This quiet dorm garment rack with lockable wheels combines smooth movement with versatile usage. Four swivel wheels (2 lockable) allow you to move the rack easily between rooms without scratching floors, while locking wheels provide instant stability when needed. Ideal for air-drying clothes, organizing seasonal wardrobes, or displaying merchandise, it keeps your space tidy and adaptable to any scenario.
Get organized fast—no tools or screws needed for assembly. The fold-flat frame makes storage simple when not in use. Covered by a 3-year warranty and friendly support team whenever you need help.
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
Easy to put together and its working fine for now
I have a lot of coats and it held them all
Put the wheels on wrong, doesn’t matter, I need it to roll…..it’s holding several costumes, uniforms and other heavy garments. Remember to balance your load, although it’s very sturdy you could tip it with an imbalance….otherwise, a good product.
Extremely impressed....may order another. Terry Lee
Over all, this clothes rack Is as good as advertised.
Easy to install and easy to move around with rollers
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