Customer Service support@snhomee.com





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All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
Easy Return | 100% Worry-Free Shopping
We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
6-Tier Large Capacity Storage Design
Measuring 24'' W × 14'' D × 71'' H, this 6-tier wire shelving unit delivers ample vertical storage space to maximize your room utilization. It easily organizes bottled supplies, canned food, seasonings, snacks, storage boxes, books and daily essentials. Versatile for multi-scene use, it works perfectly in pantries, kitchens, bathrooms, laundry rooms, bedrooms, living rooms, garages and more to keep your space fully tidy and orderly.
1000LBS Heavy-Duty Load-Bearing Capacity
Built with premium thickened 19.1mm diameter metal support rods and dense grid wire panels, this metal shelving rack features outstanding sturdiness and durability compared with ordinary shelves. The reinforced overall structure ensures excellent stability without shaking. The entire unit supports a total weight of up to 1000LBS, with each single tier holding 133LBS, enabling long-term stable storage of various heavy items.
Freely Adjustable & Splitable Dual-Use Design
Each tier’s height can be flexibly adjusted to match different item heights, making full use of vertical space and accommodating items of various sizes. More practically, the 6-tier shelf can be freely split into two independent 3-tier small shelves. You can use them separately in different rooms or combine them for tall storage needs, realizing flexible multi-scene application.
Anti-Tip Stable Structure & Wide Application
Equipped with professional anti-tip accessories and adjustable balance feet, the tall 71'' shelving unit effectively prevents tipping and keeps stable even on uneven floors, ensuring safe daily use. Adopting a lightweight yet high-strength metal structure, it is easy to transport and carry. Suitable for both indoor and outdoor use, it meets all your daily storage and arrangement needs.
Premium Quality Heavy-Duty 6-Tier Wire Shelving Unit
Crafted with high-density steel tubes, reinforced V-shaped frames, adjustable shelves and balance feet, this durable metal rack ensures superior stability, rust resistance and long-lasting performance for all your storage needs.
Tool-Free Easy Assembly in 20 Minutes
Featured with a simple clip-on installation structure, this storage rack requires no screws or complex installation tools. The intuitive splicing design allows for quick assembly and effortless disassembly. With a user-friendly structure, one person can finish the whole installation process within 20 minutes, saving your time and energy greatly.
Anti-Tip Stable Structure & Wide Application
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
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