Customer Service support@snhomee.com
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We have a 90-day return policy, which means you can apply for a return within 90 days of receiving the item.
Non-Returnable Items: Used, Clearance, promotional, or custom-made items (unless defective), Return requests made after 90 days.
If there is no quality problem, you need to bear the return cost yourself.
To initiate a return, you can contact us at support@snhomee.com. If your return is accepted, we will send you a specific return shipping label(only supported by FedEx) and instructions on how and where to send the package.
We have overseas warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii and Puerto Rico..
Each order is delivered by a third-party provider (e.g. FedEx, UPS, Amazon) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.
All warranty questions can be consulted by our service email: support@snhomee.com
All our products carry a 3-year warranty.We would recommend that you read carefully the relevant instructions contained in your user manual.They contain conditions for their correct usage which if not followed will invalidate your warranty.
Snhomee will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that on examination, by Snhomee staff, are found to be defective in material and/or workmanship.
Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of product will invalidate the warranty. You should never make alterations to the design of the product or adapt it in any way – to do so will invalidate the warranty.
We will not be liable for a products failure in the following circumstances:
You continue to use the product after notifying us of any faults.
The defect arises because you failed to follow instructions as to its storage, installation, commissioning, use or maintenance.
Fabric damage resulting from misuse, negligence, abuse, accident or incorrect cleaning.
Unauthorised or incorrect repairs, alterations and modifications.
Damage to the product from misuse, negligence, abuse or accident.
Damage caused from normal wear and tear.
Damage caused by common carrier abuse or mishandling and any special, indirect, incidental and/or consequential damages.
Designed for relaxation, the adjustable velvet headboard (42.5"–44.5") fits mattresses 10"–14" thick, offering ergonomic support for reading or lounging. Plush, stylish, and easy to clean—perfect for modern bedrooms.
Transform your space with RGB LED light strips built into this modern storage bed frame. Choose from multiple modes, including music sync and timers, to set the perfect mood. Whether for relaxation or ambiance, these elegant lights add both style and nighttime functionality.
Keep essentials close at hand! The 4.7-inch headboard shelf holds books, phones, and more, while the built-in power outlet, USB port, and Type-C port make charging effortless. A sleek solution for a clutter-free bedside.
Beyond the headboard shelf, this LED bed frame features 9.8" under-bed clearance for shoes, bins, or extra storage. Ideal for small apartments/dorm or minimalist designs, it keeps your room tidy and functional.
Engineered for peace and durability, this luxury platform bed includes 14 support ribs (king) or 12 (queen/full) and EVA mute strips to eliminate noise. The reinforced metal frame and anti-slip design ensure a rock-solid, squeak-free sleep.
Twin (41.5"L x 80.7"W x 42.5"H)、Full (56.9"L x 80.7"W x 42.5"H)、Queen (62.6"L x 85.8"W x 42.5"H)、King (78.5"L x 85.8"W x 42.5"H)
Available in elegant gray or crisp white, the velvet-upholstered headboard features modern rivet detailing for a chic finish. Soft to the touch and built to impress.
Includes clear instructions and all hardware for quick assembly. Backed by a 3-year warranty and 24/7 customer service—your satisfaction is guaranteed!
Upgrade to the Snhomee Smart Bed Frame—where innovation, storage, and luxury comfort come together.
We offer free shipping on most items; however, some products may incur a shipping fee based on the destination and weight of the items. The exact amount will be displayed at checkout.
Notice: Currently, we only ship to the continental US; we do not ship to Alaska, Hawaii, or Puerto Rico.
Please refer to https://www.snhomee.com/pages/shipping-delivery for specific shipping policies.
Time: We offer a 90-day money-back guarantee, which means you can request a return within 90 days of receiving the item.
Request: When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase. When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
Fee: If the product has no quality problems, you must bear the return and exchange fees yourself.
If you receive a defective, incorrect or incomplete item, please contact us immediately and attach a photo of the damaged product (if applicable) so that we can promptly re-issue you a good product or refund you.
Notice: Please keep all items and packaging materials until your claim is resolved. For a specific return policy, please refer to https://www.snhomee.com/pages/return-refund-policy
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